What does Coastal Compass do?
We provide private-pay navigation, coordination, education, and advocacy for older adults and families facing healthcare decisions, changing care needs, hospital transitions, senior-living choices, important planning, or other major life changes. We help organize the details, explain available options, and connect you with appropriate services and qualified professionals.
Who can benefit from your services?
We support older adults who want help understanding their choices, adult children coordinating care, families managing support from another city or state, and anyone feeling overwhelmed by a hospital discharge, new diagnosis, change in independence, move, or care transition.
Can you attend appointments or speak with providers?
Yes. With the client’s permission and the appropriate authorization, we can help prepare questions, attend appointments, take organized notes, clarify follow-up instructions, and support communication among the client, family, and care team. The client remains in control of all decisions.
Do you help with hospital discharges and urgent transitions?
Yes. We can help families understand discharge instructions, identify care and equipment needs, compare available support, coordinate follow-up services, and create a practical plan for the transition home or to another setting. Coastal Compass is not an emergency-response service; for an immediate medical or safety emergency, call 911.
Can you help if family members live out of the area?
Yes. We can serve as a trusted local point of contact, provide agreed-upon family updates, attend appointments, help coordinate services, and make sure important details are communicated. The exact level of involvement is established in writing before services begin.
Do you provide medical, legal, tax, or financial advice?
No. Coastal Compass does not diagnose, prescribe, practice law, prepare legal documents, manage investments, or provide tax advice. We help clients prepare, organize, communicate, and connect with appropriately licensed healthcare, legal, financial, tax, fiduciary, property, and community professionals when those services are needed.
How are service plans and fees determined?
Services are customized to the family’s needs and may include a focused consultation, ongoing partnership, or high-touch concierge navigation. After learning about your situation, we explain the recommended scope, what is included, and any applicable fees in writing before you decide whether to begin.
How do we get started?
Call or email Coastal Compass for a private introductory conversation. We will listen to your concerns, identify what feels most urgent, answer initial questions, and recommend a clear place to start—with no pressure or obligation.
